Start — Draft2Ship

What do you do?

Your day-to-day

Who are you building for? Myself Someone I serve (customers, clients, patients)

Think of the last time this came up.

When was it? What happened?

A good answer

Last Wednesday at 8:17am the line was out the door. Three regulars wanted their usual oat lattes, but Maya still had to ask each one, enter the drink again, and wait for payment. By the time the drinks were ready, two people had left and one regular joked that our 'quick coffee' took twelve minutes.

A vague answer

Morning rush gets messy and regulars wait too long.

How did you feel?

How do you handle it now?

How do you handle it today?

A good answer

1. A regular walks in during the rush 2. I recognize them but still ask, 'same as usual?' 3. Staff enters the same drink again in the register 4. They tap to pay while the line stops moving 5. The barista calls names over the grinder 6. Finished drinks sit on the pickup shelf because nobody knows which cup is theirs

A vague answer

We take orders at the counter and hope the line moves quickly.

Which part would you change first?

A good answer

Step 3. Re-entering regular orders during the 8am rush. The drink is predictable, but the counter still becomes the bottleneck. Last Friday we lost two regulars before they reached the register.

A vague answer

The morning line is the part I want to improve first.

Describe the idea in one sentence.

What do you wish existed?

Keep it under 50 characters. It does not need to sound polished. 0 / 50

Choose the feature that matters most.

What should happen when it works well?

A good answer

A regular scans the QR code on the door, their usual appears, they pay with one tap, and the drink ticket reaches the barista before they get to the counter. Five minutes later their cup is on the pickup shelf with their name on it. No extra questions, no stalled line.

A vague answer

It would be nice if regulars could order coffee faster.

What is the most important feature?

A good answer

A QR code that lets regulars send their usual order to the barista screen before they reach the counter. Payment can stay manual at first. The main thing is getting the drink started earlier.

A vague answer

A full loyalty app for the coffee shop.

Thanks. We have enough to understand the idea.

Here is what we heard:

If you want us to reply, leave one way to reach you. We will only use it to talk about this idea.

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Send me occasional notes from Draft2Ship.

Start here. Put your idea in front of a full product team.

What do you do?

Think of the last time this came up.

How do you handle it now?

Describe the idea in one sentence.

Choose the feature that matters most.

Thanks. We have enough to understand the idea.